Legal Information
Find all the details about our terms and conditions, data and cookie policies.
Scope
These General Terms and Conditions (GTC) apply to the provision of tax, inheritance and pension/financial planning consulting services by Deloris AG to its clients, unless otherwise agreed in writing in individual cases or required by law.
Furthermore, the GTC also regulate the use via website www.deloris.ch as well as any other means of communication (such as telephone, e-mail, etc.). The data protection provisions of Deloris AG also apply (see separately). If you use our website www.deloris.ch, it is possible that you will also use the services of other providers at the same time (e.g. network providers, Arcano Cloud, etc.). The use of such services is subject to the terms of use of these providers.
By placing a contract with Deloris AG, the client confirms having read, understood and fully accepted these terms and conditions in detail.
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General Contract Content
For the scope of the services to be provided by Deloris AG, the contract placed is generally decisive in the context of a written or oral mandate contract as well as the conclusive conduct on the part of the client.
The object of the contract is the activity agreed in the individual case and to be carried out by Deloris AG and is not a guarantee for the occurrence of certain economic or other consequences/results. For this reason, Deloris AG notwithstanding the provision of certain work results cannot make any explanations in the form of expectations, forecasts or recommendations in the sense of a guarantee of success with regard to the occurrence of certain circumstances.
Deloris AG acts exclusively according to the instructions of the client. Deloris AG is not obliged to act on its own initiative without instruction from the client. In urgent cases and if the client is not reachable, Deloris AG can take measures of its own accord, whereby it should best safeguard the alleged interests of the client.
The contract will be executed in accordance with the principles of proper professional practice and in accordance with the professional and professional rules applicable on a case-by-case basis.
Dates provided by Deloris AG for the provision of services are considered to be general targets, unless they have been expressly agreed as a binding assurance in the sense of an expiration date. Official deadlines that are no longer extendable, the observance of which was entrusted to Deloris AG, are considered to be the expiration date, provided that Deloris AG possesses all the necessary information and instructions for the corresponding entry. If no expiry date exists, the delay in performance of the agent due to a missed deadline only occurs after a one-off reminder and with the setting of a reasonable period of grace.
Reports, opinions, statements, presentations and the like are only binding upon their legally valid signing. For other work results, the liability must be recorded in the same way in a corresponding letter of completion. Verbal communications, interim reports and preliminary results of work, the design character of which is expressly stated or is derived from the circumstances, may differ considerably from the final result and are therefore not binding.
Subsequent changes to the scope of services are subject to an appropriate adjustment of the possibly agreed flat fee or cost ceiling. Unless otherwise expressly agreed, the adjustment will be made in accordance with the actual additional time required.
If a contract is placed with Deloris AG, it shall not be deemed accepted until Deloris AG expressly confirms or executes it. A tacit acceptance of a contract is categorically rejected.
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Cooperation of the Client
The client shall ensure that Deloris AG is provided, in a timely manner, with all necessary instructions, documents and information for the proper fulfilment of the contract. This obligation to provide documentation and information applies for the entire duration of the contract. Insofar as Deloris AG does not have the necessary instructions, documents and information at its disposal, in a timely manner, liability for the proper fulfilment of the contract (if at all conceivable) is excluded.
Deloris AG assumes that the information, supporting documents, papers and instructions provided are complete and correct and the client undertakes to confirm this in writing at any time if necessary.
Documents and information provided will not be checked by Deloris AG for accuracy. Written agreements to the contrary remain reserved.
If the client makes the documents available late or incomplete (for example disorganised accounting documents and vouchers), Deloris AG is entitled to invoice the additional expenditure according to agreed or customary approaches.
Supplementary Provisions for Tax and Advisory Services
Deloris AG is authorised to advise on individual issues as well as in the case of permanent consultancy or implementation mandates, the facts provided by the client, in particular figures and background information on business transactions, but also information on the economic entitlement to assets and on the correct tax declaration of assets are to be considered correct and complete. Unless otherwise stated by the client, Deloris AG shall be entitled to assume that the client is the beneficial owner of the assets which Deloris AG deals with on its behalf and that all of these assets have been correctly declared for tax purposes in the past.
The consulting contract does not include the actions necessary to comply with deadlines, unless this is expressly agreed in writing between the parties. In this case, the client must inform Deloris AG in good time of all instructions, documents and information essential for the observance of deadlines, so that Deloris AG has a reasonable processing time at its disposal.
Information exchange
The parties undertake not to disclose any confidential information and documents received in connection with the provision of services under the contractual relationship. All data relating to facts, methods and knowledge which are not obvious to third parties and which are not generally known or publicly accessible, are considered confidential. The obligation of confidentiality continues to exist after termination of the contractual relationship. This does not apply to information on which the client consents to disclosure or which is generally accessible irrespective of the contract. The parties may disclose information to the extent that they are obliged to do so by law, regulatory regulations or official contracts. Information from the contractual relationship may, if necessary, also be disclosed in the event of judicial enforcement of fee claims.
The parties may use electronic media such as telephone and e-mail ย as well as the upload link embedded on the homepage www.deloris.ch to the Arcano Cloud with an end-to-end encryption (E2EE) for their communication within the framework of the contractual relationship. Both parties are themselves responsible for the security of their electronic communications and must take appropriate security precautions. The parties are aware of the fact that there is a residual risk with regard to security against viruses, as well as timely, error-free, complete and confidential transmission. If the client desires special security precautions such as password protection and encryption, this must be expressly stated in a written contract.
Deloris AG may also allow third parties to process the information that comes to its attention, in particular personal data, (right of substitution/subcontracting). Deloris AG must ensure that the relevant persons are carefully selected, instructed and supervised. In particular, Deloris AG must ensure that the relevant persons are obliged to maintain confidentiality to the same extent as they are obliged to do and that they are aware of the other duties of the agent vis-ร -vis the client to the extent necessary for the purpose of correct performance.
Intellectual property rights and licences
Deloris AG is exclusively entitled to all intellectual property rights such as intellectual property rights and licensing rights to the results of the work, findings, know-how developed or used by Deloris AG within the scope of the contractual relationship. The same applies to the documents and products created by it within the framework of the execution of the contractual relationship.
The client is entitled to a non-exclusive, permanent and non-transferable right of use for the exclusive purpose of his or her own use of the work results created for him or her by Deloris AG and made available to him or her. The same applies to documents and products provided by Deloris AG to the client.
The transfer of work results, documents or products as well as technical statements of Deloris AG to third parties by the client is only permitted with the written consent of Deloris AG.
The client may not make changes to documents, products and other work results of Deloris outside of his own use without Deloris AG’s express consent. Excluded from this are alterations of documents, products and other work results of Deloris AG, the purpose of which is further processing by the client.
References to contractual relations between the parties, in particular in the context of advertising or as a reference, are only permitted with the mutual consent of both parties.
The client may not name, reproduce or use the name or logo of Deloris AG in any other way without the prior written consent of Deloris AG.
Right of rectification
Insofar as a work result prepared by Deloris AG does not meet the client’s expressly stipulated requirements, Deloris AG shall be given the opportunity to remedy the defect free of charge within a reasonable period of time. Deloris AG shall only be required to reduce their fee if the remedy was unsuccessful, within the period of time, for reasons for which Deloris AG is responsible.
Fees and expenses
Unless expressly agreed otherwise, invoicing for all activities of Deloris AG is generally made according to the time spent on an hourly fee basis of at least 15 minutes or according to other factual criteria.
It is incumbent upon the client to request a quotation from Deloris AG. If this is omitted, the scope of services provided by Deloris AG shall be remunerated within the scope of the invoice provided.
The fee basis to be applied depends on the degree of difficulty, the significance and the responsibility associated with the assignment as well as on the function level of the person in charge.
In addition to the fee claim, Deloris AG is entitled to reimbursement of expenses incurred, other expenses and third-party fees.
Cost estimates are based on an estimate of the amount of work that will necessarily be required in the future. The starting point for such estimates is the information provided by the client. Accordingly, such estimates are not binding for the final calculation of the fee. Cost estimates and other details of fees or expenses are inclusive of VAT and, unless otherwise stated, in CHF.
Deloris AG may demand reasonable advances on fees and expenses as well as provide individual or regular interim invoices for activities and expenses already performed. In the event of a request for an advance payment or the submission of an interim invoice, it may make the performance of other activities dependent on the full payment of the amounts claimed.
The client may only offset counterclaims with claims for fees and expenses from Deloris AG if these are undisputed or have been established by a court of law.
Any subsequent changes to the content of the service required or requested by the client shall result in an appropriate adjustment of the fee.
Invoices are to be paid without deduction within 30 days to the account indicated by Deloris AG. From the first request for payment and the associated increased manual effort, an appropriate reimbursement can be charged which is as follows:
- First Payment reminder: CHF 10.-
- Second Payment reminder: CHF 20.-
- Prosecution: CHF 180.-
Third party compensations
Information on compensation by third parties
The contracting party acknowledges that Deloris AG, as a consultancy firm, may also receive compensation from third parties (e.g. commissions, commissions, discounts or other pecuniary advantages) in connection with the provision of certain services as part of an appropriate remuneration for its work for the client. The third-party compensation that may accrue to Deloris AG depends on the choosen services from the client.
Services with compensation from third parties
In the case of brokering mortgages, pillar 3a or vested benefit assets, the contracting partner makes the decision to enter into the corresponding contractual relationship. The compensation that may accrue to Deloris AG in this connection is based on a percentage of the transaction volume (percentage) or a lump sum agreed in advance. In connection with the transfer of vested pension assets, the contracting party will be explicitly informed of the amount of possible compensation. If the client wishes to avoid compensation from third parties, he/she must refrain from purchasing and holding the agreements concerned.
Waiver
By signing a separate document, the contracting party confirms that he/she expressly agrees to Deloris AG retaining the indemnities received from third parties to the extent mentioned. Deloris AG is thus released from handing over to the contracting partner the compensation already received and future compensation from third parties.
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Liability
Liability for gross negligence is excluded. Deloris AG is generally liable for the same care as an employee in an employment relationship (Art. 398 para. 1 OR (Swiss Public Law)). Apart from the liability for appropriate selection, instruction and supervision, it is not liable for actions of third parties, which were used by it for the fulfilment of the contract. If the conduct of the client is jointly responsible for the damage caused, Deloris AG is exempt from liability.
Incomplete, contradictory or delayed information and documentation (list not exhaustive) shall be deemed to be jointly responsible behaviour. Any direct liability of employees of Deloris AG is excluded to the extent permitted by law. Employees of Deloris AG may independently invoke this disclaimer even after termination of their employment for Deloris AG.
If tax representation has been agreed with the client, Deloris AG will process all enquiries from third parties, in particular from the tax authorities. The associated expenses are charged to the client at an hourly rate. If the client expressly does not want this, he must inform Deloris AG immediately. In this case, Deloris AG rejects any liability for the damage incurred by the client.
Termination of the contract and its consequences
The contract ends upon performance of the agreed services, expiry of the agreed term or revocation.
A contract concluded for an indefinite period of time can be revoked by both sides at any time in writing and with immediate effect. Subject to these provisions regarding termination at any time pursuant to Art. 404 of Swiss Public Law, the parties agree on a period of notice of 3 months, each to the end of the month, in the mutual interest of sufficient reaction time.
In the event of revocation or termination by the client, the services rendered up to the time of termination of the contract shall be reimbursed. The services rendered are to be paid on the basis of the actual hourly expenditure and the hourly rates applicable in each case plus the expenses incurred. Deloris AG shall be held entirely harmless by the client.
In the event of cancellation of the contract by Deloris AG, in contract to avoid damage to the client, those actions must be carried out which are reasonable and brooks no delay.
In the event of cancellation at the wrong time, the revoking party undertakes to compensate the other party for the damage caused to it by the termination of the contractual relationship at the wrong time.
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Storage and publication of work results and manual files
Deloris AG shall keep the files for a period of ten years after termination of the contract. This obligation shall, however, expire before the end of this period if Deloris AG has requested, in writing, the client collects the reference files and the client has not complied with this request within six months of receiving it. Deloris AG is entitled to destroy the files after ten years. If no tax representation has been agreed upon, Deloris AG will only keep the client’s direct tax return forms for 10 years without enclosures.
The reference files include all documents that Deloris AG has received from or on behalf of the client in the course of its contractual activities.
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Changes to the Range of Services
The right to make changes to the range of services, the fee basis, this and other agreements remains reserved. Clients will be informed about changes of this kind in good time, but it is incumbent upon the client to request an offer from Deloris AG, otherwise the fee will be accepted. Changes shall be deemed approved and newly agreed if the client continues to use the services of Deloris AG.
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Severability Clause
If these regulations or parts of them should be ineffective, the effectiveness of the remaining regulations is not affected. The ineffective one is to be replaced by one that comes closest to its economic sense.
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Applicable Law and Jurisdiction
This contract shall be subject to Swiss law.
For all disputes arising from this contract, the parties agree that the exclusive place of jurisdiction shall be the registered office of Deloris AG as indicated in the commercial register.
Version effective as of 19 June 2023
With this Data Protection Statement we, the Deloris AG (hereinafter “we” or “us”), describe how we collect and further process personal data. This Data Protection Statement is not necessarily a comprehensive description of our data processing. It is possible that other data protection statements or General Terms and Conditions are applicable to specific circumstances.
The term “personal data” in this Data Protection Statement shall mean any information that identifies, or could reasonably be used to identify any person.
If you provide us with personal data of other persons (such as family members, work colleagues), please make sure the respective persons are aware of this Data Protection Statement and only provide us with their data if you are allowed to do so and such personal data is correct.
This Privacy Notice is aligned with the EU General Data Protection Regulation (“GDPR”), the Swiss Data Protection Act (“DPA”) and the revised Swiss Data Protection (“revDPA”). However, the application of these laws depends on each individual case.
1.ย ย ย ย ย ย ย ย ย ย Controller / Data Protection Officer / Representative
The “controller” of data processing as described in this data protection statement (i.e. the responsible person) is Deloris AG, Parkring 7, 8002 Zurich. You can notify us of any data protection related concerns using the following contact details: Deloris AG, Parkring 7, 8002 Zurich oder admin@deloris.ch.
2.ย ย ย ย ย ย ย ย ย ย Collection and Processing of Personal Data
We primarily process personal data that we obtain from our clients and other business partners as well as other individuals in the context of our business relationships with them or that we collect from users when operating our websites, apps and other applications.
Insofar as it is permitted to us, we obtain certain personal data from publicly accessible sources (e.g., debt registers, land registries, commercial registers, press, internet) or we may receive such information from affiliated companies of Deloris AG, from authorities or other third parties (such as credit rating agencies, list brokers). Apart from data you provided to us directly, the categories of data we receive about you from third parties include, but are not limited to, information from public registers, data received in connection with administrative or court proceedings, information in connection with your professional role and activities (e.g., in order to conclude and carry out contracts with your employer), information about you in correspondence and discussions with third parties, credit rating information (if we conduct business activities with you personally), information about you given to us by individuals associated with you (family, consultants, legal representatives, etc.) in order to conclude or process contracts with you or with your involvement (e.g. references, your delivery-address, powers of attorney), information regarding legal regulations such as anti-money laundering and export restrictions, bank details, information regarding insurances, our distributors and other business partners for the purpose of ordering or delivering services to you or by you (e.g., payments made, previous purchases), information about you found in the media or internet (insofar as indicated in the specific case, e.g. in connection with job applications, media reviews, marketing/sales, etc.), your address and any interests and other socio-demographic data (for marketing purposes), data in connection with your use of our websites (e.g., IP address, MAC address of your smartphone or computers, information regarding your device and settings, cookies, date and time of your visit, sites and content retrieved, applications used, referring website, localization data).
3.ย ย ย ย ย ย ย ย ย ย Purpose of Data Processing and Legal Grounds
We primarily use collected data in order to conclude and process contracts with our clients and business partners, in particular in connection with tax, inheritance and pension/financial consulting services to our clients and the procurement of products and services from our suppliers and subcontractors, as well as in order to comply with our domestic and foreign legal obligations. You may be affected by our data processing in your capacity as an employee of such a client or business partner.
In addition, in line with applicable law and where appropriate, we may process your personal data and personal data of third parties for the following purposes, which are in our (or, as the case may be, any third parties’) legitimate interest, such as:
- providing and developing our products, services and websites, apps and other platforms, on which we are active;
- communication with third parties and processing of their requests (e.g., job applications, media inquiries);
- review and optimization of procedures regarding needs assessment for the purpose of direct customer approach as well as obtaining personal data from publicly accessible sources for customer acquisition;
- advertisement and marketing (including organizing events), provided that you have not objected to the use of your data for this purpose (if you are part of our customer base and you receive our advertisement, you may object at any time and we will place you on a blacklist against further advertising mailings);
- market and opinion research, media surveillance;
- asserting legal claims and defense in legal disputes and official proceedings;
- prevention and investigation of criminal offences and other misconduct (e.g. conducting internal investigations, data analysis to combat fraud);
- ensuring our operation, including our IT, our websites, apps and other appliances;
- video surveillance to protect our domiciliary rights and other measures to ensure the safety of our premises and facilities as well as protection of our employees and other individuals and assets owner by or entrusted to us (such as e.g. access controls, visitor logs, network and mail scanners, telephone recordings);
- acquisition and sale of business divisions, companies or parts of companies and other corporate transactions and the transfer of personal data related thereto as well as measures for business management and compliance with legal and regulatory obligations as well as internal regulations of Deloris AG.
If you have given us your consent to process your personal data for certain purposes (for example when registering to receive newsletters or carrying out a background check), we will process your personal data within the scope of and based on this consent, unless we have another legal basis, provided that we require one. Consent given can be withdrawn at any time, but this does not affect data processed prior to withdrawal.
4.ย ย ย ย ย ย ย ย ย ย Cookies / Tracking and Other Techniques Regarding the Use of our Website
We typically use cookies and similar techniques on our websites and apps which allow for an identification of your browser or device. A cookie is a small text file that is sent to your computer and automatically saved by the web browser on your computer or mobile device, when you visit our website (or install our app). If you revisit our website (or use our app), we may recognize you, even if we do not know your identity. Besides cookies that are only used during a session and deleted after your visit of the website (session cookies), we may use cookies in order to save user configurations and other information for a certain time period (e.g., two years) (permanent cookies). Notwithstanding the foregoing, you may configure your browser settings in a way that it rejects cookies, only saves tem for one session or deletes them prematurely. Most browsers are preset to accept cookies. We use permanent cookies [for the purpose of saving user configuration (e.g., language, automated log in), in order to understand how you use our services and content, and to enable to show you customized offers and advertisement (which may also happen on websites of other companies; should your identity be known to us, such companies will not learn your identity from us; they will only know that the same user is visiting their website has previously visited a certain website). (Certain cookies are sent to you from us, others from business partners with which we collaborate.) If you block cookies, it is possible that certain functions (such as, e.g., language settings, shopping basket, ordering processes) are no longer available to you.
In accordance with applicable law, we may include visible and invisible image files in our newsletters and other marketing emails. If such image files are retrieved from our servers, we can determine whether and when you have opened the email, so that we can measure and better understand how you use our offers and customize them. You may disable this in your email program, which will usually be a default setting.
By using our websites, apps and consenting to the receipt of newsletters and other marketing emails you agree to our use of such techniques. If you object, you must configure your browser or email program accordingly or uninstall the app, should the respective setting not be available.
We may use Google Analytics or similar services on our website. These are services provided by third parties, which may be located in any country worldwide (in the case of Google Analytics Google Ireland Ltd. (located in Ireland), Google Ireland relies on Google LLC (located in the United States) as its sub-processor (both ยซGoogleยป), www.google.com) and which allow us to measure and evaluate the use of our website (on an anonymized basis). For this purpose, permanent cookies are used, which are set by the service provider. We have configured the service so that the IP addresses of visitors are truncated by Google in Europe before forwarding them to the United States and then cannot be traced back. We have turned off the ยซData sharingยป option and the ยซSignalsยป option. Although we can assume that the information we share with Google is not personal data for Google, it may be possible that Google may be able to draw conclusions about the identity of visitors based on the data collected, create personal profiles and link this data with the Google accounts of these individuals for its own purposes. If you have registered with the service provider, the service provider will also know your identity. In this case, the processing of your personal data by the service provider will be conducted in accordance with its data protection regulations. The service provider only provides us with data on the use of the respective website (but not any personal information of you).
In addition, we use plug-ins from social networks such as Facebook, Twitter, Youtube, Pinterest or Instagram on our websites. This is visible for you (typically based on the respective symbols). We have configured these elements to be disabled by default. If you activate them (by clicking on them), the operators of the respective social networks may record that you are on our website and where on our website you are exactly and may use this information for their own purposes. This processing of your personal data lays in the responsibility of the respective operator and occurs according to its data protection regulations. We do not receive any information about you from the respective operator.
5.ย ย ย ย ย ย ย ย ย ย Data Transfer and Transfer of Data Abroad
In the context of our business activities and in line with the purposes of the data processing set out in Section 3, we may transfer data to third parties, insofar as such a transfer is permitted and we deem it appropriate, in order for them to process data for us or, as the case may be, their own purposes. In particular, the following categories of recipients may be concerned:ย
- our service providers (within Deloris AG or externally, such as e.g. banks, insurances), including processors (such as e.g. IT providers);
- dealers, suppliers, subcontractors and other business partners;
- clients;
- domestic and foreign authorities or courts;
- the public, including users of our websites and social media;
- competitors, industry organizations, associations, organizations and other bodies;
- acquirers or parties interested in the acquisition of business divisions, companies or other parts of Deloris AG;
- other parties in possible or pending legal proceedings;
- affiliates of Deloris AG (i.e. Bank Thalwil);
together Recipients.
Certain Recipients may be within Switzerland but they may be located in any country worldwide. In particular, you must anticipate your data to be transmitted to other countries in Europe and the USA where our service providers are located (such as Microsoft, Klaviyo, Rapidmail, Salesforce.com, etc.).
If a recipient is located in a country without adequate statutory data protection, we require the recipient to undertake to comply with data protection (for this purpose, we use the revised European Commissionโs standard contractual clauses, which can be accessed here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?), unless the recipient is subject to a legally accepted set of rules to ensure data protection and unless we cannot rely on an exception. An exception may apply for example in case of legal proceedings abroad, but also in cases of overriding public interest or if the performance of a contract requires disclosure, if you have consented or if data has been made available generally by you and you have not objected against the processing.
6.ย ย ย ย ย ย ย ย ย ย Retention Periods for your Personal Data
We process and retain your personal data as long as required for the performance of our contractual obligation and compliance with legal obligations or other purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, during the performance of the contract until it is terminated) as well as beyond this duration in accordance with legal retention and documentation obligations. Personal data may be retained for the period during which claims can be asserted against our company or insofar as we are otherwise legally obliged to do so or if legitimate business interests require further retention (e.g., for evidence and documentation purposes). As soon as your personal data are no longer required for the above-mentioned purposes, they will be deleted or anonymized, to the extent possible. In general, shorter retention periods of no more than twelve months apply for operational data (e.g.,ย system logs).
7.ย ย ย ย ย ย ย ย ย ย Data Security
We have taken appropriate technical and organizational security measures to protect your personal data from unauthorized access and misuse such as internal policies, training, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, pseudonymisation, inspections.
8.ย ย ย ย ย ย ย ย ย ย Obligation to Provide Personal Data To Us
In the context of our business relationship you must provide us with any personal data that is necessary for the conclusion and performance of a business relationship and the performance of our contractual obligations (as a rule, there is no statutory requirement to provide us with data). Without this information, we will usually not be able to enter into or carry out a contract with you (or the entity or person you represent). In addition, the website cannot be used unless certain information is disclosed to enable data traffic (e.g. IP address).
9.ย ย ย ย ย ย ย ย ย ย Profiling and Automated Individual Decision-Making
We may partially process your personal data automatically with the aim of evaluating certain personal aspects (profiling). In particular, profiling allows us to inform and advise you about products possibly relevant for you more accurately. For this purpose, we may use evaluation tools that enable us to communicate with you and advertise you as required, including market and opinion research.
In establishing and carrying out a business relationship, we generally do not use any fully automated individual decision-making (such as pursuant to article 22 GDPR). Should we use such procedures in certain cases, we will inform you separately on this and advise you of your relevant rights if required by law.
10.ย ย ย ย ย ย ย Your Rights
In accordance with and as far as provided by applicable law (as is the case where the GDPR is applicable), you have the right to access, rectification and erasure of your personal data, the right to restriction of processing or to object to our data processing, in particular for direct marketing purposes, for profiling carried out for direct marketing purposes and for other legitimate interests in processing in addition to right to receive certain personal data for transfer to another controller (data portability). Please note, however, that we reserve the right to enforce statutory restrictions on our part, for example if we are obliged to retain or process certain data, have an overriding interest (insofar as we may invoke such interests) or need the data for asserting claims. If exercising certain rights will incur costs on you, we will notify you thereof in advance. We have already informed you of the possibility to withdraw consent in Section 3 above. Please further note that the exercise of these rights may be in conflict with your contractual obligations and this may result in consequences such as premature contract termination or involve costs. If this is the case, we will inform you in advance unless it has already been contractually agreed upon.
In general, exercising these rights requires that you are able to prove your identity (e.g., by a copy of identification documents where your identity is not evident otherwise or can be verified in another way). In order to assert these rights, please contact us at the addresses provided in Section 1 above.
In addition, every data subject has the right to enforce his/her rights in court or to lodge a complaint with the competent data protection authority. The competent data protection authority of Switzerland is the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch).
11.ย ย ย ย ย ย ย Amendments of this Data Protection Statement
We may amend this Data Protection Statement at any time without prior notice. The current version published on our website shall apply. If the Data Protection Statement is part of an agreement with you, we will notify you by email or other appropriate means in case of an amendment.
This Cookie Policy was last updated on 05/02/2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://www.deloris.ch/en (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://www.deloris.ch/en. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
6. Placed cookies
WooCommerce
Statistics
WooCommerce
Statistics
Usage
We use WooCommerce for webshop management. Read more
Sharing data
This data is not shared with third parties.
WordPress
Functional
WordPress
Functional
Usage
We use WordPress for website development. Read more
Sharing data
This data is not shared with third parties.
Functional
Name
Expiration
Function
Name
Expiration
Function
Google Fonts
Marketing/Tracking
Google Fonts
Marketing/Tracking
Usage
We use Google Fonts for display of webfonts. Read more
Sharing data
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Marketing/Tracking
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Google reCAPTCHA
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Marketing/Tracking
Usage
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Sharing data
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Miscellaneous
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Miscellaneous
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Sharing data
Sharing of data is pending investigation
Purpose pending investigation
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7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Deloris AG
Parkring 7
8002 Zรผrich
Switzerland
Website: https://www.deloris.ch/en
Email: info@deloris.ch
Phone number: +41 (0)44 523 66 77
This Cookie Policy was synchronized with cookiedatabase.org on 06/01/2023.